Dunkin'

Tiffani Hayden 2 months ago

Don’t know what happened to this location. It used to be my favorite - prices were better than any of the other York locations, order was never mixed up with another order, order was always ready, and quality was always consistent - I stopped in daily. Now, it’s a last resort. I place my order via the app and use the drive-thru. Drive-thru lane fits an average of 7-8 cars; I’ve been the last car and still made it through the line in under 10 minutes. Today I was in line for 15 minutes and didn’t even make it to the speaker. My drink was watered down and my cold foam non existent. I’ve seen a high school student-run concession stand operate more efficiently & professionally than this location is currently being run. This is my third negative experience at this location in just as many weeks, so three strikes and I’m out. I will be getting my Duncan fix at a different location from now on.

Maria D 2 months ago

I asked them to give me extra of the marshmallow cloud foam and add it to the bottom. I was told they can't do that. It's not hard to put foam on bottom of cup and pour the coffee on top and then add more foam to the top. Starbucks dose it with there drinks. I think I'm just going to start going back to them since they seem more confident in doing there job.

Vinny 5 months ago

I stopped here to get a half dozen donuts and asked ahead of time if they were fresh. I was told yes. After buying them, I tried one and it was stale. It tasted like it had been sitting for 2 to 3 days. I decided to take a bite out of each donut, and every single one was stale. Paying $10 for six stale donuts is ridiculous. I tried calling the hotline to request a refund and file a complaint, but I was left on hold for over two hours. It is honestly a shame that Maple Donuts down the road closed, because this place was a major disappointment. We either need Maple Donuts back in this area or a Krispy Kreme nearby. If you want stale donuts, then go here. You will not be disappointed.

Rick.t.m1988 7 months ago

Very fast, food is great no disappointments in that area. The staff was very friendly treated you coming in & out of the store. The store was clean and it was warmer in the store then outside so I could warm up while I wait on my order. Thanks dunkin I may not come everyday but that doesn't mean I don't enjoy your stuff just cant afford expensive coffee everyday so its always a treat when I come thank you have a nice day.

Jamie Wiley 8 months ago

What a disappointment! The Maple Donuts location isn't open on route 30 anymore so I went to Dunkin instead. I ordered a dozen donuts and asked for the chocolate. I did not realize that she put the glazed on it with the chocolate on top in the box instead. Definitely not what I wanted! There was not a very good selection of donuts in the first place. They said they don't make powdered donuts anymore and they didn't have any jelly donuts. It took them 10 minutes to make an iced coffee and there was not another customer in front of me in the lobby. It's like they decided that customers in the drive-thru were priority over me standing at the counter. I spent $24 and I almost would have rather drove across town. What is going on?